關於英醫路 Health Road EnglandAbout Health Road England

1. 為甚麼做這個？1. Why did we build this?

很多人即使英文流利，第一次使用 NHS 時仍會困惑：應該先找 家庭醫生（GP）、NHS 111、藥房、緊急治療中心（UTC） 還是 急症室（A&E）？為甚麼要預約？甚麼是 referral？NHS 應用程式（NHS App） 又可以做甚麼？

Even people who are fluent in English can feel lost the first time they use the NHS: should you start with a GP, NHS 111, a pharmacy, UTC or A&E? Why do appointments matter? What is a referral? What can the NHS App do?

英醫路想做的事，是把這條「就醫路線」用中英文整理得更清楚。它特別照顧華語使用者，但不只服務華語社群；任何剛到英格蘭、或未熟悉 NHS 流程的人，都可以用這個網站先找到方向。

Health Road England exists to make this healthcare road clearer in both English and Traditional Chinese. It is especially useful for Chinese-speaking users, but it is not only for Chinese-speaking communities; anyone who is new to England or new to the NHS can use it as a starting point.

很多實用的資訊和準備方法，其實「有需要的人很需要，但未必知道在哪裡找」。把官方入口、流程說明和準備清單整理在一起，就是英醫路想做的事。

A lot of practical information is genuinely useful, but people may not know where to find it. Bringing official starting points, process explanations and preparation checklists together is what Health Road England aims to do.

2. 我們做甚麼2. What we do

英醫路圍繞四個方向：

Health Road England focuses on four areas:

1. 制度理解 — 用中英文解釋 NHS 的分層服務（社區藥房、家庭醫生（GP）、NHS 111、緊急治療中心（UTC）、A&E），協助你分清甚麼情況去哪裡。System understanding — explain the layered NHS services in bilingual language (community pharmacy, GP, NHS 111, UTC, A&E), helping you understand which situation goes where.
2. 家庭醫生及預約指南 — 教你怎樣登記家庭醫生（GP）、預約、認識 NHS 編號 和 NHS 應用程式（NHS App），以及看醫生前後要準備甚麼。Appointment preparation — teach you how to register with a GP, understand NHS number and NHS App, and what to say, bring and do before seeing a doctor.
3. 行政支援 — 解釋常見的 NHS 行政流程（轉介、預約信、驗血通知等），收到時知道怎樣處理。Administrative support — explain common NHS administrative processes (referrals, appointment letters, blood test notices and more), so you know how to handle them when you receive them.
4. 實用資源 — 整理就診準備相關的資料、清單和輔助工具。Practical resources — organise reference materials, checklists and supporting tools related to appointment preparation.

3. 我們不做甚麼3. What we do not do

英醫路是一個資訊導航工具，不是醫療服務提供者。我們：

Health Road England is an information navigation tool, not a healthcare provider. We:

• 不提供醫療診斷、治療方案或處方建議do not provide medical diagnosis, treatment plans or prescription advice
• 不取代 家庭醫生（GP）、NHS 111、急症室（A&E）或任何持牌醫療人員do not replace GP, NHS 111, A&E or any licensed healthcare professional
• 不做 人工智能（AI） 病情評估，也不聲稱任何療效do not carry out AI condition assessment, and do not claim any medical effect
• 不收集可識別你身份的健康資料do not collect identifiable health data

4. 資料來源與更新4. Sources and updates

本網站內容主要根據 NHS 官方來源整理，包括 nhs.uk、gov.uk、england.nhs.uk 等。我們盡量引用官方資料，並在需要時提醒你向官方查證。

The content on this website is mainly organised from official NHS sources, including nhs.uk, gov.uk, england.nhs.uk and others. We try to cite official information and, when needed, remind you to check with official sources.

NHS 制度、地區安排和服務細節會不時更新。本網站會盡量保持資料準確，但不能保證所有內容隨時最新。遇到關鍵決定（例如登記家庭醫生（GP）、求助分流），請以 nhs.uk 最新資料為準。

NHS systems, local arrangements and service details are updated from time to time. This website tries to keep information accurate, but cannot guarantee that all content is always the latest. For key decisions (such as GP registration or where to seek help), please follow the latest information on nhs.uk.

5. 支持與透明度5. Support and transparency

英醫路保持免費使用。維持網站需要時間、工具、網域、查證和更新成本；如果你覺得這個網站有幫助，可以透過 Buy Me a Coffee 自願支持我們。

Health Road England is free to use. Keeping it running takes time, tools, domain costs, checking and updates. If you find it useful, you can support us voluntarily through Buy Me a Coffee.

Toolkit 頁面部分連結為 Amazon 聯盟連結，會標示「廣告」。如你經這些連結購買合資格商品，本網站可能收到少量佣金；你支付的價格不會因此增加。

Some links on the Toolkit page are Amazon affiliate links and are marked “Ad”. If you buy qualifying items through those links, this website may receive a small commission; the price you pay does not increase because of this.

6. 非官方聲明6. Non-official statement

聯絡我們Contact us